Why the heck are Kelly and Lara talking about examples of empathy on a business podcast? Well, for starters, empathy has been called an essential leadership skill. It’s even been called the most important leadership skill and the newest CEO status symbol. More of what CEOs think can be found in the State of Workplace Empathy study and this whitepaper on Empathy in the Workplace from the Center for Creative Leadership.

There are 4 types of empathy (cognitive, affective, compassionate, and somatic), and they all fall under the umbrella of Emotional Intelligence, which is critical in the age of Artificial Intelligence. 

Why would organizations want to cultivate empathy as a strength?

• To build a better culture:  Making Empathy Central to Your Company Culture 

• To create new services or products: Check out the first phase of Design Thinking

And yes, you can become more strategically empathetic, and we wouldn’t be Doing (good) Business if we didn’t give you tools to help you start!

• Tips from relationship builder expert Andrew Sobel

• Three questions to ask from: Behavioral Essentials

• Even more questions from MindTools

In our next episode, you’ll hear empathy in action from Ennie Lim, CEO of HoneyBee, who created an entire service based on empathy.